Are you a consumer that needs assistance?
The Consumers Association of Singapore (CASE) is a non-profit, non-governmental organisation that is committed towards promoting consumer interest.
Are you a business owner looking to accredit your business?
Latest Updates
Consumer Rights Awareness Study 2025
CASE has commissioned Nexus Link Pte Ltd to conduct a study on consumer rights awareness in Singapore. The household surveys will be conducted from 15 July 2025 to 31 August 2025. Respondents will be randomly selected.
During the survey, interviewers will carry a letter of authorisation letter from CASE, an Identity Pass issued by Nexus Link Pte Ltd and their NRIC for identification.
You may be approached to join Focus Group Discussions, which will be conducted virtually. If you’ve received an invitation, we welcome you to share your views.
Consumer Rights Awareness Study 2025
CASE has commissioned Nexus Link Pte Ltd to conduct a study on consumer rights awareness in Singapore. The household surveys will be conducted from 15 July 2025 to 31 August 2025. Respondents will be randomly selected.
During the survey, interviewers will carry a letter of authorisation letter from CASE, an Identity Pass issued by Nexus Link Pte Ltd and their NRIC for identification.
You may be approached to join Focus Group Discussions, which will be conducted virtually. If you’ve received an invitation, we welcome you to share your views.
Disputes Consultation Service
Dear Consumers,
You are strongly encouraged to seek advice and assistance by submitting your
dispute online at (http://crdcomplaints.azurewebsites.net/). Our officers will respond to you in 5 working days. If you face issues in the submission, you may wish to seek assistance from your friends and relatives.
Alternatively, you may call our call centre at 9795 8397* from Mondays to Fridays,
9am to 5pm to request for an in-person appointment at CASE office. Please take
note that walk-in consultations are strictly by appointment only, and we are unable to
attend to walk-in requests.
Note*: We regret that we are unable to respond to text messages.
*In view of Hari Raya Haji, please take note that our hotline will not be in operation on 29th June 2023.
We remain committed to serve consumers as expeditiously as we can.
Thank you for your attention and understanding.
Warm Regards,
CASE Management
各位访客,
我们建议您上网（http://crdcomplaints.azurewebsites.net/）,将您的个案上载给我们。
我们将在 3 个工作日回复您们。若您无法上网，则可寻求家人及朋友的协助。
若您要咨询或预约, 您也可在星期一到星期五早上九点到下午五点拨电 9795 8397* 给
我们。请注意上门咨询仅限预约。
(*我们只接受电话咨询，而不会回复简讯)
我们的电话咨询服务将在哈芝节- 6 月 29 日暂停一天。对此所带来的不便，我们深表
歉意。
我们将在最急速的时间内回复您们。
感谢您的谅解。
消协管理层
Dispute Consultation Service
Dear Consumers,
You are strongly encouraged to seek advice and assistance by submitting your dispute online at (http://crdcomplaints.azurewebsites.net/). Our officers will respond to you in 5 working days. If you face issues in the submission, you may wish to seek assistance from your friends and relatives.
Alternatively, you may call our call centre at 6277 5100* from Mondays to Fridays, 9am to 5pm to request for an in-person appointment at CASE office. Please take note that walk-in consultations are strictly by appointment only, and we are unable to attend to walk-in requests.
Note*: We regret that we are unable to respond to text messages.
We remain committed to serve consumers as expeditiously as we can.
Thank you for your attention and understanding.
Warm Regards,
CASE Management
各位访客,
我们建议您上网（http://crdcomplaints.azurewebsites.net/）,将您的个案上载给我们。我们将在 3 个工作日回复您们。若您无法上网，则可寻求家人及朋友的协助。
若您要咨询或预约, 您也可在星期一到星期五早上九点到下午五点拨电 6277 5100* 给我们。请注意上门咨询仅限预约。
(*我们只接受电话咨询，而不会回复简讯)
我们将在最急速的时间内回复您们。
感谢您的谅解。
消协管理层
Closure of CASE Office on 24 Dec & 25 Dec for Christmas and 31 Dec 2025 and 1 Jan 2026 for New Year
Dear Consumers
Please be informed that our office will be closed from 12pm on both 24 December 2025 and 31 December 2025 during Christmas Eve and New Year’s Eve respectively. We are also closed on 25 December and 1 January 2026 as they are public holidays. However, our online services will continue.
Please visit our website at www.case.org.sg to leave us a note or chat with Casey, our Chatbot. She will assist you with your queries.
If you are a consumer with a complaint against a business, you can submit your complaint online at our website at www.case.org.sg. Our officer will contact you during our operating hours to assist you.
We remain committed to serve consumers as expeditiously as we can.
Thank you for your attention and understanding.
Warm Regards
CASE Management
立案及咨询服务
各位访客
请注意,消协将于12月24日 和12 月31日 休假半天，而我们当天也不会开放办公室让公众上门例案。此外，消协的电话咨询服务会在这两天在 12 点结束。消协的电话咨询服务也将在圣诞节- 12 月 25 日及新年 – 1 月1 日暂停两天。我们的在线服务仍然会继续进行。
您依然可通过我们的网站 www.case.org.sg 留言或与我们的智能对话机器 Casey 沟通。她会回答您的咨询。
若您是消费者，而与公司起了纠纷，我们建议您通过以下的 QR 码登入我们的网站, 将您的个案上载给我们。我们将在 5个工作日内回复您们。 若您无法上网，则可寻求家人及朋友的协助。
我们将在最急速的时间内回复您们。
感谢您的谅解。
消协管理层
Closure of Office on 24 Dec & 25 Dec for Christmas and 31 Dec 2025 and 1 Jan 2026 for New Year
Dear Consumers
Please be informed that our office will be closed from 12pm on both 24 December 2025 and 31 December 2025 during Christmas Eve and New Year’s Eve respectively. We are also closed on 25 December and 1 January 2026 as they are public holidays. However, our online services will continue.
Please visit our website at www.case.org.sg to chat with Casey, our Chatbot. She will assist you with your queries.
If you are a consumer with a complaint against a business, you can submit your complaint through our online complaint form at our website at www.case.org.sg. Our officer will contact you during our operating hours to assist you.
We remain committed to serve consumers as expeditiously as we can.
Thank you for your attention and understanding.
Warm Regards
CASE Management
立案及咨询服务
各位访客
请注意，消协将于12月24日 和12 月31日 休假半天，而我们当天也不会开放办公室让公众上门例案。此外，消协的电话咨询服务会在这两天在 12 点结束。消协的电话咨询服务也将在圣诞节- 12 月 25 日及新年 – 1 月1 日暂停两天。我们的在线服务仍然会继续进行。
您依然可通过我们的网站 www.case.org.sg 与我们的智能对话机器 Casey 沟通。她会回答您的咨询。
若您是消费者，而与公司起了纠纷，我们建议您通过以下的 QR 码登入我们的网站, 将您的个案上载给我们。我们将在 5个工作日内回复您们。 若您无法上网，则可寻求家人及朋友的协助。
我们将在最急速的时间内回复您们。
感谢您的谅解。
消协管理层
Resources
Our Blog
Through CASE In Point, we discuss consumer issues and shed light on CASE’s role in protecting and empowering consumers.
Price Kaki
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A retail fuel comparison website to help you compare prices and promotions across different retailers
The Consumer Magazine
A quarterly publication that brings you the latest trends and issues on consumer matters
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