Prepayment Protection

Designed to enhance consumer protection, allowing consumers to claim back the unused portion of the prepayment made, in the event of closure of the accredited business.

What is Prepayment?

Prepayments are any forms of payment made in advance of actual consumption of the services and/or products paid for.

Examples of prepayments include but are not limited to prepaid packages, vouchers, deposits, membership fees, etc.

Accredited Businesses under the following CaseTrust Schemes protect your Prepayments

Consumers can claim back the unused portion of the prepayment made, following the closure of the accredited business. Upon making prepayment to any CaseTrust accredited businesses under the below mentioned schemes, you would be given a proof of protection containing your personal details and the protected sum.

NRIC numbers in full will be required by the CaseTrust accredited businesses to apply for your prepayment protection. In the event of a payout, this information will be used to verify that the payout is given to the right person as there may be more than one customer with the same name in the business’ records. This requirement is also in line with Personal Data Protection Commission (PDPC) guidelines, in that organisations are permitted to collect your NRIC number (or copy of your NRIC) for transactions related to financial and insurance matters, after informing you on the purposes for the collection, use or disclosure of the personal data, and seeking your consent.