The Association had received a total of 15,744 complaints for the year 2017. Out of 15,744 complaints, CASE has taken up 2,253 cases in the year 2017.

The chart below shows the percentage breakdown of complaints

Since the inception of our mediation centre in 1999 and as part of its process, CASE has arranged for mediation between disputed parties.

There were 133 cases resolved in the year 2016. This accounts to a 70.74% resolve rate.

This Act provides the legislative framework to allow consumers aggrieved by unfair practices to have recourse to civil remedies before the courts. It also provides for a cooling-off period for direct sales and timeshare contracts, and allows specified bodies to enter voluntary compliance agreements with, or apply for injunction orders against errant traders - Ministry of Trade and Industry, Singapore.

On doing a year to year comparison, the number reported breaches of the Act by consumer are as presented in Table 2 below:

Disputes received under the Act (Filed)
Year	Disputes received under the Act
2016	978
2017	978

The Top 3 industries, whose business practices or products are reportedly suppose to have breached the Act, are presented in Table 3:

Top 3 industries that have been breaching the Act in 2017 (Filed)
Ranking	Industry
1	Motorcars
2	Electrical and Electronics
3	Beauty

Top 3 industries that have been breaching the Act in 2017 (Assisted)
Ranking	Industry
1	Motorcars
2	Contractors
3	Furniture

Voluntary Compliance Agreement is a voluntary document signed by a business whereby the business admits to committing unfair practices under the Consumer Protection (Fair Trading) Act and promised not to commit further unfair practices. Should the business commits further unfair practices, CASE may take out an injunction/declaration proceedings against the business. Injunction proceeding is to stop the business from further carrying out the unfair business practices.

Table 4 below presents the number of VCAs that have been voluntarily signed by businesses since 1 March 2004 to 31 December 2016. Table 5 presents the injunction/declaration proceedings that have been taken against the businesses in the same period.

VCAs that have been voluntarily signed by businesses (1 March 2004 - 31 December 2017)
	Total
Consolidated VCA and Undertakings	21

Injunction/Declaration Proceedings that have been taken out against businesses (1 March 2004 - 31 December 2017)
	Total
Injunction/Declaration Proceedings	6

List of companies that CASE have taken out Injunction / Declaration Proceedings

• Orion’s Belt Network Pte Ltd
• Global Europ (Asia) Pte Ltd
• Naughty By Nature Pte Ltd
• Garraway Enterprises Limited Singapore Branch
• Concord Developments Pte Ltd
• Mr Chiok Wee Juo Trading As Olena, Bez Gallery and The Exquisite Promenade

Pending Declaration/Injunction Proceedings as of 31 Dec 2017
	Total
Pending Declaration/Injunction Proceedings	0

List of companies that is pending Declaration / Injunction Proceedings
NIL