Are you a consumer that needs assistance?

Please be informed that our office will be closed from 12p.m on 24 December 2024 (Tuesday) to 25th December 2024 (Wednesday) for Christmas and from 12p.m on 31 December 2024 (Tuesday) to 1st January 2025 (Wednesday) for New Year’s Day. However, our online services will not be affected.

Please visit our website at www.case.org.sg to leave us a note or chat with Casey, our Chatbot. She will assist you in your queries.

If you are a consumer with a complaint against a business, you can submit your complaint online at our website. Our officer will contact you during our operating hours to assist you.

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12 月 24 及 25 日, 与31日及2025年元旦 – 公司休假

消协将在 2024 年 12 月 24 日(星期二) 十 二 点 整 至 2024 年 12 月 25 日 (星期三 ) 圣诞节, 2024 年 12 月 31 日(星期二)十 二 点 整 至 2025 年 1 月 1 日 (星期三) 元旦 暂停，而我们的办公室当天也不会开放给公众。

您依然可通过我们的网站 www.case.org.sg 留言或与我们的智能对话机器 Casey 沟通。她会回答您的咨询。

若您是消费者，而与公司起了纠纷，我们建议您通过以下的 QR 码登入我们的网站, 将您的个案上载给我们。我们将在 3 个工作日回复您。

我们将在最急速的时间内回复您们。

感谢您的谅解。

消协管理层

Dear Consumers,

You are strongly encouraged to seek advice and assistance by submitting your
dispute online at (http://crdcomplaints.azurewebsites.net/). Our officers will respond to you in 3 working days. If you face issues in the submission, you may wish to seek assistance from your friends and relatives.

Alternatively, you may call our call centre at 9795 8397* from Mondays to Fridays,
9am to 5pm to request for an in-person appointment at CASE office. Please take
note that walk-in consultations are strictly by appointment only, and we are unable to
attend to walk-in requests.

Note*: We regret that we are unable to respond to text messages.

*In view of Hari Raya Haji, please take note that our hotline will not be in operation on 29th June 2023.

We remain committed to serve consumers as expeditiously as we can.

Thank you for your attention and understanding.

Warm Regards,
CASE Management

各位访客,

我们建议您上网（http://crdcomplaints.azurewebsites.net/）,将您的个案上载给我们。

我们将在 3 个工作日回复您们。若您无法上网，则可寻求家人及朋友的协助。

若您要咨询或预约, 您也可在星期一到星期五早上九点到下午五点拨电 9795 8397* 给
我们。请注意上门咨询仅限预约。

(*我们只接受电话咨询，而不会回复简讯)

我们的电话咨询服务将在哈芝节- 6 月 29 日暂停一天。对此所带来的不便，我们深表
歉意。

我们将在最急速的时间内回复您们。

感谢您的谅解。
消协管理层