The Consumers Association of Singapore (CASE) is a non-profit, non-governmental organisation that is committed towards protecting consumers interest through information and education, and promoting an environment of fair and ethical trade practices. One of our key achievements is in advocating for the Consumer Protection (Fair Trading) Act (CPFTA) which came into effect on March 1, 2004.
Office Closure from 20 September 2021

Dear Consumers

With the recent rise in COVID-19 cases, we are taking steps to keep our consumers and staff safe, as we continue to provide our services.

With effect from Monday, 20 September 2021, our office will not be open for walk-in services until further notice. However, we will continue to provide services through our CASE website and hotline.

For enquiries and submission of your complaints, you may submit online at CASE website at here.

For enquiries, you may call us at 9795 8397, from Mondays to Fridays, 9am to 5pm. (Note: We regret that we are unable to respond to text messages)

We remain committed to serve consumers as expeditiously as we can.

Thank you for your attention and understanding.

Stay Safe and with Warm Regards,

CASE Management

Online Complaint
CASE and CCCS Advisory on Online Consumer Transactions
The Consumers Association of Singapore (“CASE”) and the Competition and Consumer Commission of Singapore (“CCCS”) would like to alert consumers to common tactics used by errant online retailers to mislead consumers into purchasing products. From January 2020 to 2 August 2021, CASE received 52 complaints related to transactions with overseas online retailers where consumers were misled into making purchases. Attempts to get a refund of money paid to such online retailers may be difficult as they may not have any presence in Singapore. Read more here.
Events – CASE Logo Design Competition
The Consumers Association of Singapore (CASE) is celebrating its 50th anniversary, and we would like to invite you to design a new logo for our next chapter! The new logo should reflect CASE’s corporate vision, mission, core values and the role we play in consumer protection. We invite anyone who has a passion in or an eye for designing logos to participate! The winner will receive a cash prize of S$800.00. Submission opens till 30 September 2021, 2359 HRS. Click here to find out more!