Opening Hours for Chinese New Year's Eve
Dear Consumers
In view of the COVID-19 situation, our operating hours will be revised to the following:
10am to 4pm on Mondays to Fridays (except Public Holidays)
Please take note however that our office will be closed on
12th February 2021 for the
Chinese New Year.
Our operating hours for
the Chinese New Year Eve,
11th February 2021 will be from 10am to 12pm.
We would like to encourage you to lodge your complaints via
our website or to call our
hotline (6100 0315).
While our office remains open for urgent consultations, as part of our precautionary measures, fewer officers will be stationed to attend to walk-in consumers at our counters. As such, longer waiting times would be expected for walk-in consultations.
We will also be restricting the number of visitors to our office and will only allow 1 visitor to accompany each consumer.
Visitors who are unwell are advised to rest at home or seek medical assistance. They should only visit our office when they have fully recovered.
We remain committed to serve consumers as expeditiously as we can for complaints received through the submissions portal on our website.
Thank you for your co-operation and we seek your understanding for any inconvenience caused.
Regards,
CASE