Consumers suffered more than $645,000 in prepayment losses due to sudden business closures in 2022. This was a 24% increase from the $520,000 in prepayment losses reported by consumers in 2021.

The beauty industry recorded the highest amount of prepayment losses in 2022, with more than $285,000 (44%) in prepayment losses suffered by consumers. The travel industry recorded the second highest amount of prepayment losses at more than $141,000 (22%).

On 21 January 2023, CASE started receiving reports of phishing emails impersonating its officers and directing recipients to third party websites to receive information or monetary compensation.

In these emails, the senders provided fake ticket numbers to recipients’ claims/disputes, and asked them to click on a chat icon to access third party websites to receive updates or to receive monetary compensation. The senders also included CASE’s logo in the emails.

Read more here.

Dear Consumers,

CASE has received reports of phishing emails impersonating its officers and directing recipients to third party websites.

In these emails, the senders made references to recipients' claims / disputes, provided ticket numbers and asked them to click on a chat icon to access external sites to receive more information or to receive compensation. The senders also included CASE's logo in the email sign-offs.

These emails were sent from different email addresses such as "odoo@compueconomicos.com", "wilson@v3.sg" and "bhm200025@sdh.sg".

These email addresses do not belong to CASE and these emails did not originate from CASE. CASE will not direct consumers through email or live chat to visit another website to receive updates on their cases or to receive compensation.

We are currently investigating these incidents and have reported to the police.

Please DO NOT click on the links and/or share details of your personal information and banking/ account details if you have received a similar email notification.

We apologise for any inconvenience caused.

Regards,

CASE Management