The Consumers Association of Singapore (CASE) is a non-profit, non-governmental organisation that is committed towards protecting consumers interest through information and education, and promoting an environment of fair and ethical trade practices. One of our key achievements is in advocating for the Consumer Protection (Fair Trading) Act (CPFTA) which came into effect on March 1, 2004.
30
Nov
Disputes Consultation Service (from 1 January 2022)

Dear Consumers,

You are strongly encouraged to seek advice and assistance by submitting your dispute online here. Our officers will respond to you in 3 working days. If you face issues in the submission, you may wish to seek assistance from your friends and relatives.

Alternatively, you may call our call centre at 9795 8397* from Mondays to Fridays, 9am to 5pm to request for an in-person appointment at CASE office. Please take note that walk-in consultations are strictly by appointment only, and we are unable to attend to walk-in requests. Note*: We regret that we are unable to respond to text messages.

*In view of Christmas Day and New Year’s Day, please take note that our hotline will not be in operation on 26th December 2022 for Christmas (observed) and 2nd January 2023 for New Year’s Day (observed).

We remain committed to serve consumers as expeditiously as we can.

Thank you for your attention and understanding.

Warm Regards,

CASE Management

14
Nov
Seniors to be trained on how to use Price Kaki to compare prices of daily essentials and cooked food

The Consumers Association of Singapore (“CASE”) announced today a collaboration with the Infocomm Media Development Authority (“IMDA”) through its SG Digital Office (“SDO”) to train and guide seniors to compare prices of daily essentials and cooked food through the mobile application Price Kaki. Starting 14 November 2022, seniors will be able to approach SDO Digital Ambassadors at more than 40 SG Digital community hubs across Singapore[1] to learn how to stretch their dollar and make informed purchasing decisions. CASE and SDO will also be working together to encourage the community to use Price Kaki to compare prices at various roadshows and events.

Read more here.
11
Oct
CASE alerts consumers on phishing emails impersonating its officers and requesting for personal and bank details


The Consumers Association of Singapore (“CASE”) would like to alert consumers to phishing emails sent from fictitious sender names impersonating CASE officers, requesting for consumers to perform payment transactions to receive monetary compensation.

CASE started receiving reports of these phishing emails on 8 October 2022. Based on initial investigations, the mail server managed by our service provider was hacked, thereby causing two mailboxes, “online-submission@case.org.sg” and “mediator1@case.org.sg”, which are used by CASE to communicate with consumers who lodge complaints on CASE’s website and whose complaints are escalated to mediation respectively, to send out phishing emails to consumers who submitted complaints via CASE’s website.

Read more here .