The Consumers Association of Singapore (“CASE”) announced today the launch of a Standard Dispute Management Framework for E-marketplaces (“the Framework”) at CASE’s Conference on Building Trust and Strengthening Consumer Protection in the Digital Age, which also commemorated CASE’s 50th anniversary. Launched by Mr Gan Kim Yong, Minister for Trade and Industry and Mr Melvin Yong, President, CASE, the Framework will serve as a guide for E-marketplaces in Singapore to resolve consumer disputes fast and equitably, and give greater assurance to consumers when they shop on E-marketplaces. Read more here.

The Consumers Association of Singapore (“CASE”) has signed a Voluntary Compliance Agreement (“VCA”) with Paul Immigrations Pte Ltd (“Paul Immigrations”) to stop misleading consumers on the success rate of its Singapore Permanent Resident (“PR”) application services. Under the VCA signed on 7 September 2021, Paul Immigrations has also committed to cease exerting undue pressure on consumers to purchase its services and to offer a five-day cooling off period for consumers who wish to cancel their contracts. Read more here.

Dear Consumers

With the recent rise in COVID-19 cases, we are taking steps to keep our consumers and staff safe, as we continue to provide our services.

With effect from Monday, 20 September 2021, our office will not be open for walk-in services until further notice. However, we will continue to provide services through our CASE website and hotline.

For enquiries and submission of your complaints, you may submit online at CASE website at here.

For enquiries, you may call us at 9795 8397, from Mondays to Fridays, 9am to 5pm. (Note: We regret that we are unable to respond to text messages)

We remain committed to serve consumers as expeditiously as we can.

Thank you for your attention and understanding.

Stay Safe and with Warm Regards,

CASE Management