The Consumers Association of Singapore (CASE) is a non-profit, non-governmental organisation that is committed towards protecting consumers interest through information and education, and promoting an environment of fair and ethical trade practices. One of our key achievements is in advocating for the Consumer Protection (Fair Trading) Act (CPFTA) which came into effect on March 1, 2004.
23
Feb
Company Alert - Triple Lifestyle
From 1 January 2020 to 31 January 2021, CASE received 86 consumer complaints against Triple Lifestyle Marketing. In general, consumers complained about misleading claims made by Triple Lifestyle Marketing, that the company was either unresponsive to their service requests or did not show up for scheduled appointments, and/or that they did not provide satisfactory recourse for faulty products. Read more here.
11
Feb
Opening Hours for Chinese New Year's Eve
Dear Consumers

In view of the COVID-19 situation, our operating hours will be revised to the following:

10am to 4pm on Mondays to Fridays (except Public Holidays)

Please take note however that our office will be closed on 12th February 2021 for the Chinese New Year.

Our operating hours for the Chinese New Year Eve, 11th February 2021 will be from 10am to 12pm.

We would like to encourage you to lodge your complaints via our website or to call our hotline (6100 0315).

While our office remains open for urgent consultations, as part of our precautionary measures, fewer officers will be stationed to attend to walk-in consumers at our counters. As such, longer waiting times would be expected for walk-in consultations.

We will also be restricting the number of visitors to our office and will only allow 1 visitor to accompany each consumer.

Visitors who are unwell are advised to rest at home or seek medical assistance. They should only visit our office when they have fully recovered.

We remain committed to serve consumers as expeditiously as we can for complaints received through the submissions portal on our website.

Thank you for your co-operation and we seek your understanding for any inconvenience caused.

Regards,

CASE

Computer
09
Feb
Company Alert - MDS Collections
From 1 June 2019 to 31 December 2020, CASE has received 37 complaints against clothing and fashion accessories retailer MDS Collections . The majority of complaints relate to consumers failing to receive their orders. As MDS Collections did not resolve most of the complaints received by CASE, CASE had issued a warning letter to MDS Collections. Other consumers who are unable to resolve their disputes with MDS Collections may approach CASE for advice. Read more here.