Consumers report more than $645,000 in prepayment losses in 2022, a 24% increase from 2021

Consumers suffered more than $645,000 in prepayment losses due to sudden business closures in 2022. This was a 24% increase from the $520,000 in prepayment losses reported by consumers in 2021. The beauty industry recorded the highest amount of prepayment losses in 2022, with more than $285,000 (44%) in prepayment losses suffered by consumers. The travel industry recorded the second highest amount of prepayment losses at more than $141,000 (22%).

   

CASE alerts consumers on phishing email impersonating its officers

On 21 January 2023, CASE started receiving reports of phishing emails impersonating its officers and directing recipients to third party websites to receive information or monetary compensation. In these emails, the senders provided fake ticket numbers to recipients’ claims/disputes, and asked them to click on a chat icon to access third party websites to receive updates or to receive monetary compensation. The senders also included CASE’s logo in the emails.

   

CASE introduces Unit Pricing on Price Kaki

From 1 January 2023, consumers will be able to view the unit pricing of more than 1,200 grocery items on Price Kaki, the Consumers Association of Singapore ("CASE")'s price comparison mobile application.