CASE and NYP to develop new CaseTrust Accreditation Scheme For E-Businesses

The Consumers Association of Singapore ("CASE") and Nanyang Polytechnic's Singapore Institute of Retail Studies("NYP-SIRS")signed a Memorandum of Understanding ("MOU") today to develop a new CaseTrust accreditation scheme for e-businesses. When the new scheme is launched in the second half of 2022, consumers will be able to more easily identify reliable online merchants. The accreditation will also serve as an industry benchmark for e-businesses in Singapore which are committed to fair and transparent business practices. E-businesses which are CaseTrust accredited will be able to provide greater assurance to consumers, and stand out from their peers in the crowded e-commerce space.

   

RedMart joins Price Kaki in collaboration to extend price comparison to goods sold online

The Consumers Association of Singapore (“CASE”) announced today a collaboration with RedMart by Lazada (“RedMart”) that will help consumers compare prices of daily essentials sold online. Under the collaboration, RedMart will contribute a pilot list of 100 frequently purchased daily essentials and groceries for comparison on the mobile application Price Kaki. RedMart is the first online grocery store to be featured on Price Kaki. The collaboration brings the number of products available for comparison on Price Kaki to more than 5,500.

   

CASE warns consumers of complaints received against Sense Construction Werkz, Sense Visual and K & L Interior

The Consumers Association of Singapore (“CASE”) would like to alert consumers to complaints received against renovation contractors, Sense Construction Werkz Pte Ltd (“Sense Construction Werkz”), Sense Visual Pte Ltd (“Sense Visual”), and K & L Interior Pte Ltd (“K & L Interior”). The majority of complaints pertains to the renovation contractors failing to complete home renovation projects according to committed timelines despite consumers having paid substantial payments upfront.

   

CASE warns consumers of spike in complaints received against Triple Lifestyle Marketing

The Consumers Association of Singapore ("CASE") would like to alert consumers to a spike in complaints received against Triple Lifestyle Marketing Pte Ltd ("Triple Lifestyle Marketing"), a direct seller of alkaline water systems. This is the second time that CASE is issuing an alert against Triple Lifestyle Marketing, following an earlier alert on 23 February 2021.

   

CASE sees sharp rise in complaints against home renovation contractors in 2021

Press release for CASE statistics of 2021.