Arbitration / Legal Options
Consumers who wish to seek advice are welcome to submit an online complaint or call our hotline for an appointment. Our officer will assess the dispute and make suitable recommendations accordingly.
Other than CASE, you may wish to consider these options:
Small Claims Tribunals
- The Small Claims Tribunals is part of the State Courts of Singapore.
- From 10 July 2017, the Tribunals will be using an electronic case filing and management system called CJTS (Community Justice and Tribunals System). CJTS allows parties involved in disputes to file claims and access Court e-services from the comfort of their homes or any place with an internet connection.
- With effect from 1 November 2019, the Tribunals hear claims not exceeding $20,000. This limit can be raised to $30,000 if both parties agree to it and file a Memorandum of Consent online. All claims must be filed within 2 years from the date on which the cause of action accrued.
For more information on Small Claims Tribunal, please visit
www.judiciary.gov.sg/civil/how-to-file-serve-small-claim
Free Legal Clinics
Consumers who are keen to seek legal advice can consider the following avenues. These platforms are not affiliated with CASE.
Community Justice Centre (CJC) On-Site Legal Clinic
The Community Justice Centre (CJC) is a community partnership between the public sector, the philanthropic sector, and the legal profession, rendering assistance to Litigants-in-Person (LiPs) in need. No appointments are necessary.
For more information, please click https://cjc.org.sg/services/legal-services/on-site-legal-clinic-oslas/
Legal Advice Service at Community Centres
There are volunteer lawyers and legal counsels who offers legal advice at selected Community Clubs. Appointments are required.
For more information, please click https://www.pa.gov.sg/our-network/community-clubs/legal-advice-service