CASE - Contact Us

170 Ghim Moh Road
#05-01 Ulu Pandan Community Building
Singapore 279621

Near to Buona Vista MRT
Bus numbers: 92, 100, 111. Bus 198 stop at Commonwealth Ave West, need to walk about 15 minutes to CASE office.

Opening Hours: 9am to 4pm, Mondays to Fridays (With effect for the week starting from 22 October 2018)

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Consumer Relations Department

Filing or lodging time for your dispute - 9am to 4pm (Monday to Friday)

CASE Consumer Hotline: 6 1000 315
(Hotline Operating Hours: Mon - Fri: 9am to 5pm)

Fax: 6467 9055

Option (1)

If you wish to seek general queries regarding your complaint, please call our hotline 6 1000 315

Option (2)

If you wish to lodge a complaint against a company/business, you can do so via our online application at https://www.case.org.sg/complaint_onlinecomplaint.aspx. Alternatively, you can visit our office at 170 Ghim Moh Road, #05-01 Ulu Pandan Community Building for a free consultation with our officers between 9am to 4pm, Mondays to Fridays. Please bring your identification document such as identity card, work permit or passport. Do bring along receipts/agreements or other relevant papers regarding your complaint. We will assess your complaint and if we do file, a small fee will be imposed.

Option (3)

If you wish to feedback or share some experience with us, please email to sayit@case.org.sg. We regret that we will not be replying to the emails.

Accounts Department

Fax: 6467 9055

Please contact us if you would like to make any donations to our Endowment fund. If you wish to lodge a complaint against a company/vendor, please approach our Consumer Relations Department.

Administration Department

Tel: 6463 6678
Fax: 6467 9055
Email: admin@case.org.sg

Please contact us for general office matters. If you wish to lodge a complaint against a company/vendor, please approach our Consumer Relations Department.

Membership Department

Tel: 6461 1882
Fax: 6467 9055
Email: members@case.org.sg

Please contact us if you have any queries with regards to joining CASE as a member or to check the status of your existing membership with us. If you wish to lodge a complaint against a company/vendor, please approach our Consumer Relations Department

CaseTrust Accreditation Scheme

Tel: 6461 1800
Fax: 6463 7048
Email: casetrust@case.org.sg
Website: www.casetrust.org.sg

Please contact us if you have any queries with regards to our Accreditation schemes. If you have any disputes against a company/vendor (either CaseTrusted or non-CaseTrusted), please approach our Consumer Relations Department.

Advertising Standards Authority of Singapore (ASAS)

Tel: 6461 1888
Fax: 6467 9055
Email: asas@case.org.sg

Please contact us if you have any queries/feedback with regards to misleading advertisements. If you have any disputes against a company/vendor, please approach our Consumer Relations Department.