170 Ghim Moh Road
#05-01 Ulu Pandan Community Building
Singapore 279621
Near to Buona Vista MRT
Bus numbers: 92, 100, 111. Bus 198 stop at Commonwealth Ave West, need to walk about 15 minutes to CASE office.
Opening Hours: 10am to 4pm on Mondays to Fridays (except Public Holidays)
10am to 4pm on Mondays to Fridays (except Public Holidays)
CASE Consumer Hotline: 6 1000 315
(Hotline Operating Hours: Mon - Fri: 9am to 5pm)
Fax: 6467 9055
Option (1)
If you wish to seek general queries regarding your complaint, please call our hotline 6 1000 315
Option (2)
If you wish to lodge a complaint against a company/business, you can do so via our online application at https://www.case.org.sg/complaint_onlinecomplaint.aspx. Alternatively, you can visit our office at 170 Ghim Moh Road, #05-01 Ulu Pandan Community Building for a free consultation with our officers between 10am to 4pm, Mondays to Fridays. Please bring your identification document such as identity card, work permit or passport. Do bring along receipts/agreements or other relevant papers regarding your complaint. We will assess your complaint and if we do file, a small fee will be imposed.
Option (3)
If you wish to feedback or share some experience with us, please email to
sayit@case.org.sg. We regret that we are unable to reply nor follow up to the emails
Tel: 6463 6678
Fax: 6467 9055
Email:
admin@case.org.sg
Please contact us for general office matters. If you wish to lodge a complaint against a company/vendor, please approach our Consumer Relations Department.
Tel: 6461 1882
Fax: 6467 9055
Email:
members@case.org.sg
Please contact us if you have any queries with regards to joining CASE as a member or to check the status of your existing membership with us. If you wish to lodge a complaint against a company/vendor, please approach our Consumer Relations Department
Tel: 6461 1800
Fax: 6463 7048
Email:
casetrust@case.org.sg
Website:
www.casetrust.org.sg
Please contact us if you have any queries with regards to our Accreditation schemes. If you have any disputes against a company/vendor (either CaseTrusted or non-CaseTrusted), please approach our Consumer Relations Department.
Tel: 6461 1888
Fax: 6467 9055
Email:
asas@case.org.sg
Please contact us if you have any queries/feedback with regards to misleading advertisements. If you have any disputes against a company/vendor, please approach our Consumer Relations Department.