The CASE Standard and Functional Evaluation (SAFE) Checklist aims to guide consumers and car dealers through an in-depth inspection and professional evaluation of the pre-owned car before the sale is made. This provides a clearer picture of the condition of the car versus the selling price so that consumers can make a more informed purchase decision.
The Checklist allows for documentation of the condition of the pre-owned car at the time of purchase in the presence of the car dealer and consumer. It also encourages dealers to send the car for inspection at a Professional Evaluation Centre and helps consumers better understand the results of the Professional Evaluation Report provided by the Centre.
Download the SAFE Checklist here
What can you do when your merchant closes down after you had made full payment for a service package?
In the event that the merchant ceases operations and you are unable to reach a resolution with the merchant, you may approach your card-issuing bank for assistance to raise a chargeback against the merchant. However, depending on your agreement with your card-issuing bank, you may not be able to claim any losses. On a best effort basis, your bank will attempt to recover on your behalf from the closed merchant. Failing which, the bank may refer you to the liquidators of the merchant or CASE for assistance.
More details can be found on The Association of Banks in Singapore’s FAQs on credit card chargeback & dispute resolution here
Pre-Paid Packages Deals: What You Should Know
Afraid of losing your money to spa businesses when you pay in advance? Get yourself protected in 3 simple steps with the EZ-Link TRUST (Prepaid Cards) Programme at participating CaseTrust Accredited outlets!
Click the links below for:
Details of the EZ-Link TRUST (Prepaid Cards) Programme
List of CaseTrust accredited Spa merchants that offer prepayment protection
CASE and STB Joint Consumer Advisory on Retail Shopping
Most Singapore retailers have fair business practices, but there are a small number of retailers that might make your shopping experience less than ideal. Here are some smart shopping tips to ensure that your retail experience is a pleasant one.
- For the English version, please click here.
- For the Mandarin version, please click here.
Click to download the following model agreements and guides: