IMPORTANT: Please read the following before you submit a complaint. Consultation does not require any membership sign up or fees payment unless you need our officers to assist you in communicating with the business.
If you have read the following, please click this link to submit an Online Complaint.
Life
|
$400
|
Ordinary/Single
|
$25 per annum
|
Associate (Family*)
|
$30 per annum
|
Associate (Student**)
|
$8 per annum
|
* Eligible to family members of a consumer who sign up as an Ordinary member first
** Students must be above 12 years of age
Below $5000
|
$10
|
$5000 to $10000
|
$20
|
$10001 to $20000
|
$50
|
Above $20000 - every $10000 or part thereof
|
$50
|
Q: If CASE is a non-profit organisation, why do consumers have to pay for CASE to handle complaints?
A: CASE incurs operational and manpower costs. There are areas which consumers benefit from CASE initiatives without having to pay for them. They include CASE’s lobbying for consumer protection legislation, consumer education, product testing and surveys. CASE also provides free advice for consumers who call our hotline, email us or walk in to our office.
However, if consumers want CASE to follow up on their dispute, they will need to become our member to establish a relationship between the consumer and CASE, thus we can represent them to communicate with the retailer. Also, a nominal fee will be collected to cover the administrative costs of following up on their dispute.