- How to apply for CaseTrust accreditation?You may apply for CaseTrust accreditation via our online form. Alternatively, you can download a set of the Information Kit here. The Application Form can be found in the information kit. Please fill in the Application Form and submit a cheque for application fee made payable to "Consumers Association of Singapore". The criteria checklist will be sent to you for preparation of documents upon receipt of the form and fee. Upon receipt of your supporting documents for assessment and full assessment fee, we will then send it to our assessor(s) for assessment (i.e. audit).
- What is the scope of CaseTrust's accreditation scheme?CaseTrust’s Accreditation scheme includes the assessment of good business practices such as transparent business policies, feedback management, dispute resolution etc. The scheme consists of criteria which cover Policies, Communication, Personnel and Practices & Systems.
- How much is the fee?You may refer to the information kit that you can download here for more details on the fees. The fees depend on the size of the business.
- Who conducts the assessment?CASE maintains a pool of professional and independent assessors to conduct assessments under the CaseTrust scheme. This will ensure that assessments and audits are neutral and not prejudiced.
- Does CaseTrust accredit B2B businesses?CaseTrust assessment criteria focuses on B2C businesses. If your business only has B2B transactions, it will not be eligible for CaseTrust accreditation. However, if your business has both B2B and B2C transactions, then the accreditation is only awarded to the B2C area of your business.
CaseTrust Bronze
The CaseTrust Bronze accreditation tier is tailored for smaller or skill-based businesses, focusing on 10 core pro-consumer practices to enhance trust and service standards.
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Overview
The newly introduced CaseTrust Bronze tier is designed for skill-based or smaller businesses, ensuring they meet basic ethical standards and responsible practices.Â
 This tier covers essential areas like store policies, ethical advertising, and dispute resolution, with specific protections for industries like beauty, wellness, and renovation. CaseTrust Bronze accreditation allows these businesses to offer consumers confidence and assurance, while encouraging them to eventually upgrade to CaseTrust Silver or CaseTrust Gold for enhanced recognition and consumer trust.
What can consumers expect from a CaseTrust Bronze accredited business?
Simplified Compliance
This process benefits consumers by ensuring that even smaller or skill-based businesses adhere to 10 essential pro-consumer practices. This streamlined approach makes the accreditation more accessible to these businesses, meaning consumers can trust that even smaller service providers meet rigorous standards for customer care, transparency, and exemplary practices.
Core Consumer Protection
The CaseTrust Bronze accreditation scheme mandates that businesses resolve customer complaints within 21 days, ensuring swift redress. It also enforces ethical advertising standards to prevent misleading information, enhancing transparency. To further safeguard consumers, particularly in the beauty sector, businesses must offer a 5-day cooling-off period, allowing customers to reconsider their decisions without pressure.
Industry-Specific Safeguards
It is obligatory for businesses under the Bronze accreditation scheme to offer a no-selling policy during beauty treatments, ensuring a stress-free experience. Consumers also benefit from the requirement that businesses employ well-trained staff who meet industry standards, giving them added confidence in the quality and safety of services provided.
