- How to apply for CaseTrust accreditation?You may apply for CaseTrust accreditation via our online form. Alternatively, you can download a set of the Information Kit here. The Application Form can be found in the information kit. Please fill in the Application Form and submit a cheque for application fee made payable to "Consumers Association of Singapore". The criteria checklist will be sent to you for preparation of documents upon receipt of the form and fee. Upon receipt of your supporting documents for assessment and full assessment fee, we will then send it to our assessor(s) for assessment (i.e. audit).
- What is the scope of CaseTrust's accreditation scheme?CaseTrust’s Accreditation scheme includes the assessment of good business practices such as transparent business policies, feedback management, dispute resolution etc. The scheme consists of criteria which cover Policies, Communication, Personnel and Practices & Systems.
- How much is the fee?You may refer to the information kit that you can download here for more details on the fees. The fees depend on the size of the business.
- Who conducts the assessment?CASE maintains a pool of professional and independent assessors to conduct assessments under the CaseTrust scheme. This will ensure that assessments and audits are neutral and not prejudiced.
- Does CaseTrust accredit B2B businesses?CaseTrust assessment criteria focuses on B2C businesses. If your business only has B2B transactions, it will not be eligible for CaseTrust accreditation. However, if your business has both B2B and B2C transactions, then the accreditation is only awarded to the B2C area of your business.
Accreditation for Motoring Businesses
Info & application kit
List of Accredited Businesses
Enquire now
Apply Online
Overview
Given the high costs of buying a car in Singapore, one should remain vigilant when making the purchase. As such, CaseTrust introduced two accreditation schemes, one by CaseTrust and another jointly developed between CaseTrust and the Singapore Vehicles Traders Association (SVTA) in 2008. Criteria unique to the motoring industry are built into the motoring schemes to protect consumers from unethical practices.
Consumers can easily identify reliable car dealers simply by spotting the CaseTrust logo displayed in their showrooms.
Consumers can easily identify reliable car dealers simply by spotting the CaseTrust logo displayed in their showrooms.
CaseTrust-SVTA Accredited Motoring Business
The CaseTrust-SVTA Accreditation for Motoring Business was created with the Singapore Vehicle Traders Association (SVTA) in 2008, after identifying the most common errant practices that vehicle dealers have used on consumers. The scheme was designed to highlight trustworthy vehicle dealers who offer transparency and good business practices to their customers.
What can Consumers Expect from a CaseTrust-SVTA Accredited Motoring Business?
Insurance Bond
Insurance bond will be provided to cover payout to consumers in the event of an unresolved dispute that are adjudicated at the MIDReC and that the decision is made in favour of the consumer.
Under the CaseTrust-SVTA Joint Accreditation, an insurance bond capped at S$50,000 to protect the consumer’s fees and deposit paid in the event of an unresolved dispute.
Â
For more information, contact NTUC Income Insurance
Co-operative Limited at csquery@income.com.sg
Model contracts
Accredited vehicle dealers use model agreements to add greater transparency to purchasing a motor vehicle. There are three model contracts which spells out the liabilities of each party as well as the terms and conditions relating to the purchase of a motor vehicle:
1) Agreement for Sale of Used Vehicles
2) Agreement for Sale of New Vehicles
3) Certificate of Entitlement (COE) Bidding Agreement
4) Application for Hire-Purchase Financing
Recourse to mediation and adjudication
The Motor Industries Dispute Resolution Centre (MIDReC) has been set up to handle mediation and adjudication. Consumers who have an unresolved dispute with accredited motoring business can lodge their claim/dispute with MIDReC. The accredited motoring businesses would be contractually bound to mediation and adjudication as decided by MIDReC
CaseTrust Accredited Motoring Business (Non-SVTA)
Non-SVTA members can apply for the CaseTrust Accredited Motoring Business scheme. The CaseTrust Accreditation scheme builds upon the basic CaseTrust requirements which promote fair-trading and good business practices, with criteria unique to the car trade to raise the professionalism of dealers.
Consumers can easily identify reliable car dealers simply by spotting the CaseTrust logo displayed at their showrooms. For businesses, accreditation offers your customers assurance in the integrity of your products and services.
Consumers can easily identify reliable car dealers simply by spotting the CaseTrust logo displayed at their showrooms. For businesses, accreditation offers your customers assurance in the integrity of your products and services.
What can Consumers Expect from a CaseTrust Accredited Motoring Business (Non-SVTA)?
Insurance Bond
Insurance bond will be provided to cover payout to consumers in the event of an unresolved dispute that are adjudicated at the MIDReC and that the decision is made in favour of the consumer.
Under the CaseTrust Motoring scheme, an insurance bond capped at S$50,000 or $100,000 (for minimum company paid-up capital of $50,000 and $100,000, respectively) to protect the customer’s fees and deposits paid in the event of an unresolved dispute.
For more information, contact bolttech, CaseTrust’s appointed insurance broker, at broker-enquiries@bolttech.sg.
Standard contracts
Accredited vehicle dealers use model agreements to add greater transparency when purchasing a motor vehicle. There are four standard contracts under the CaseTrust Motoring scheme which spells out the liabilities of each party as well as the terms and conditions relating to the purchase of a motor vehicle:-
(a) Agreement for Sale of Used Vehicles
(b) Agreement for Sale of New Vehicles
(c) Certificate of Entitlement (COE) Bidding Agreement
(d) Application for Hire-Purchase Financing
Recourse to mediation and adjudication
The Motor Industries Dispute Resolution Centre (MIDReC) has been set up to handle mediation and adjudication. Consumers who have an unresolved dispute with a non-SVTA accredited motoring business can lodge their claim/dispute with MIDReC. The accredited motoring businesses would be contractually bound to mediation and adjudication as decided by MIDReC.
