- How to apply for CaseTrust accreditation?You may apply for CaseTrust accreditation via our online form. Alternatively, you can download a set of the Information Kit here. The Application Form can be found in the information kit. Please fill in the Application Form and submit a cheque for application fee made payable to "Consumers Association of Singapore". The criteria checklist will be sent to you for preparation of documents upon receipt of the form and fee. Upon receipt of your supporting documents for assessment and full assessment fee, we will then send it to our assessor(s) for assessment (i.e. audit).
- What is the scope of CaseTrust's accreditation scheme?CaseTrust’s Accreditation scheme includes the assessment of good business practices such as transparent business policies, feedback management, dispute resolution etc. The scheme consists of criteria which cover Policies, Communication, Personnel and Practices & Systems.
- How much is the fee?You may refer to the information kit that you can download here for more details on the fees. The fees depend on the size of the business.
- Who conducts the assessment?CASE maintains a pool of professional and independent assessors to conduct assessments under the CaseTrust scheme. This will ensure that assessments and audits are neutral and not prejudiced.
- Does CaseTrust accredit B2B businesses?CaseTrust assessment criteria focuses on B2C businesses. If your business only has B2B transactions, it will not be eligible for CaseTrust accreditation. However, if your business has both B2B and B2C transactions, then the accreditation is only awarded to the B2C area of your business.
CaseTrust - SJA Accreditation for Jewellery Businesses
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Overview
The CaseTrust-SJA accreditation has been developed with the Singapore Jewellers Association (SJA) with specific criteria tailored for the jewellery industry.
Jewellery businesses are audited using stringent and comprehensive criteria. These cover everything from aspects of good store policies, ethical advertising, dispute resolution procedures, staff capabilities and training. Being CaseTrust-accredited would mean that these companies have passed the stringent assessment, which includes good sales and after-sales service, business integrity and well trained sales staff.
Jewellery businesses are audited using stringent and comprehensive criteria. These cover everything from aspects of good store policies, ethical advertising, dispute resolution procedures, staff capabilities and training. Being CaseTrust-accredited would mean that these companies have passed the stringent assessment, which includes good sales and after-sales service, business integrity and well trained sales staff.
What can Consumers Expect from a CaseTrust Accredited Jewellery Business?
Certified jewellery*
Gold jewellery is certified by any certification body accredited by the Singapore Accreditation Council (SAC) or SAC Mutual Recognition Arrangement partners.
Weighing policy*
Policy to weigh the gold jewellery without any price tag and/or label if requested by the customer after confirmation of sales. In the event that the tag/label was permanently attached and cannot be removed, the weight of a similar tag/label would be taken in the presence of the customer and deducted from the item’s total weight.
Gold loss policy*
Policy of not charging for gold loss due to vaporisation during manufacturing process and/or customary levy by craftsmen in the process of manufacturing.
Miscellaneous cost*
Details such as retail gold price with labour charges, nett gold weight and gold fineness are shown in the receipt.
*Applicable for 916 and 999 gold
