The Consumers Association of Singapore (CASE) is a non-profit, non-governmental organisation that is committed towards protecting consumers interest through information and education, and promoting an environment of fair and ethical trade practices. One of our key achievements is in advocating for the Consumer Protection (Fair Trading) Act (CPFTA) which came into effect on March 1, 2004.
Dear Consumers
In view of the COVID-19 situation, we would like to encourage you to lodge your complaint via our website ( or to call our hotline (6100 0315), instead of visiting our office for consultation. While our office remains open for very urgent consultations, as part of our precautionary measures, fewer officers will be stationed to attend to walk-in consumers at our counters. As such, longer waiting times could be expected for walk-in consultations. We will also be restricting the number of visitors to our office and will only allow 1 visitor to accompany each consumer. Visitors who are unwell are advised to rest at home or seek medical assistance. They should only visit our office when they have fully recovered. We remain committed to serve consumers as expeditiously as we can for complaints received through the submissions portal on our website. Thank you for your co-operation and we seek your understanding for any inconvenience caused.
CASE Management
Consumer Advisory - CASE alerts consumers on complaints received against fire extinguisher salespersons
The Consumers Association of Singapore (“CASE”) wishes to alert consumers to complaints received against unfair practices employed by fire extinguisher salespersons in door-to-door sales. Read more here.
Important Notice
The Ulu Pandan Community Building, where our office is located, is undergoing major refurbishment and construction works. While our office remains open for walk in, we would like to inform all consumers who are considering to come down to our office for a consultation that we have been experiencing very loud construction noises during the renovation and it may not be a conducive environment for conversations at our office. If you choose not to come down, you may instead wish to submit your case online through our website at onlinecomplaint.aspx or call our hotline at 61000315 for assistance.

We thank you for your understanding.