The Consumers Association of Singapore (CASE) is a non-profit, non-governmental organisation that is committed towards protecting consumers interest through information and education, and promoting an environment of fair and ethical trade practices. One of our key achievements is in advocating for the Consumer Protection (Fair Trading) Act (CPFTA) which came into effect on March 1, 2004.
CASE has received feedback that there are organisations/businesses that purport to be associated with CASE and/or CaseTrust when they are not. We would like to remind consumers that we are not associated to any organisation/business other than those specifically listed on our website and those accredited by CaseTrust. Please click here to access the list of unauthorised association with CASE or CaseTrust, and the list of businesses that have been suspended or expelled by CaseTrust.
CASE launches Price Kaki nationwide to empower consumers to make informed purchasing decisions
The Consumers Association of Singapore (“CASE”) is launching Price Kaki, a mobile application, nationwide to empower consumers to make informed purchasing decisions. This nationwide rollout comes after a pilot run that started in September 2019, which has since garnered more than 34,000 downloads and more than 21,000 registered users. With this nationwide rollout, consumers can use Price Kaki to compare prices for common household items and groceries, found in major supermarkets, and cooked food from hawker centres across Singapore. Price Kaki is now available for download on Apple’s App Store and Google Play. Read more here.
Office Closure
Dear Consumers

In view of the COVID-19 situation and the recent announcement made by the government, CASE office will not be open to the public for walk-in consultation until further notice.

Our online complaints submission portal in our website ( remains open, and we would encourage consumers to submit complaints through that channel. For enquiries, you may wish to call our hotline at 6100 0315 from 9am to 5pm on Mondays to Fridays.

We remain committed to serve consumers as expeditiously as we can for complaints received through the submissions portal on our website.

Thank you for your understanding and we apologise for the inconvenience caused.

CASE Management

web link