The Consumers Association of Singapore (CASE) is a non-profit, non-governmental organisation that is committed towards protecting consumers interest through information and education, and promoting an environment of fair and ethical trade practices. One of our key achievements is in advocating for the Consumer Protection (Fair Trading) Act (CPFTA) which came into effect on March 1, 2004.
27
Dec
Disputes Consultation Service (from 1 January 2022)

Dear Consumers,

You are strongly encouraged to seek advice and assistance by submitting your dispute online. Our officers will respond to you in 3 working days. If you face issues in the submission, you may wish to seek assistance from your friends and relatives.

Alternatively, you may call our call centre at 9795 8397* from Mondays to Fridays, 9am to 5pm (except on 21st January 2022 to request for an in-person appointment at CASE office. In view of the Safe Management Measures, we seek your understanding in the following:
  1. Walk-in consultations are strictly by appointment only, and we are unable to attend to walk-in requests;
  2. You are encouraged to attend the appointment alone, or if necessary, to bring not more than one family member or friend; and
  3. All visitors to CASE office must be fully vaccinated.
Note*: We regret that we are unable to respond to text messages.

We remain committed to serve consumers as expeditiously as we can.

Thank you for your attention and understanding.

Warm Regards,

CASE Management

20
Dec
CASE finds lipsticks sold in Singapore and on e-commerce platforms to be within regulatory limits for toxic metals
The Consumers Association of Singapore ("CASE”) commissioned a test on 30 lipsticks sold in Singapore and on e-commerce platforms for toxic metals, lead and cadmium. The test results showed that all 30 samples were within the permissible limit for trace amounts of lead and cadmium. Significant or cumulative exposure for a prolonged period to lead and cadmium can cause severe adverse effects such as abdominal pains and renal failure. Read more here.
20
Sep
Office Closure from 20 September 2021

Dear Consumers

With the recent rise in COVID-19 cases, we are taking steps to keep our consumers and staff safe, as we continue to provide our services.

With effect from Monday, 20 September 2021, our office will not be open for walk-in services until further notice. However, we will continue to provide services through our CASE website and hotline.

For enquiries and submission of your complaints, you may submit online at CASE website at here.

For enquiries, you may call us at 9795 8397, from Mondays to Fridays, 9am to 5pm. (Note: We regret that we are unable to respond to text messages)

*In view of Christmas eve and New Year’s eve, please take note that our hotline’s operating hours are from 9am to 12pm on both 24th December 2021 and 31st December 2021.

We remain committed to serve consumers as expeditiously as we can.

Thank you for your attention and understanding.

Stay Safe and with Warm Regards,

CASE Management