The Consumers Association of Singapore (CASE) is a non-profit, non-governmental organisation that is committed towards protecting consumers interest through information and education, and promoting an environment of fair and ethical trade practices. One of our key achievements is in advocating for the Consumer Protection (Fair Trading) Act (CPFTA) which came into effect on March 1, 2004.
Melvin Yong elected as new CASE President
The Consumers Association of Singapore (“CASE”) would like to announce that Mr Melvin Yong has been elected President of the new Central Committee for the term 2021 to 2024. This follows CASE’s 48th Annual General Meeting held today, where the new Central Committee was also elected and/or appointed into office. Mr Yong succeeds Mr Lim Biow Chuan who had helmed CASE since 2012. Read more here.
CASE sees spike in complaints against the travel and airlines industries due to COVID-19, one in seven complaints related to the pandemic
The Coronavirus Disease 2019 (“COVID-19”) pandemic has reshaped the composition of consumer complaints received by the Consumers Association of Singapore (“CASE”) in 2020. Of the 18,335 complaints received by CASE last year, approximately one in seven were related to the pandemic. The pandemic had the biggest impact on the travel and airlines industries where two out of five complaints received against these industries stemmed from COVID-19 travel restrictions. In addition, with more consumers turning to online shopping due to COVID-19 restrictions and concerns, the number of complaints relating to online purchases doubled from 2,236 in 2019 to 4,366 in 2020. Read more here.
CASE is closed to walk-in consultation till further notice

Dear Consumers

Due to the recent COVID-19 announcements made by the government, our CASE office will not be open to the public for walk-in consultation till further notice.

We encourage you to submit your complaints online at our website. For enquiries, you may wish to call our hotline at 6100 0315 from 9am to 5pm, from Mondays to Fridays.

We remain committed to serve consumers as expeditiously as we can.

Thank you for your attention and understanding.

Stay Safe and with Warm Regards

CASE Management

Online Complaint