Consumer Alert - CASE urges retailers to offer a refund for Samsung Note 7

The Consumers Association of Singapore (CASE) is concerned about the recently reported incidents involving Galaxy Note 7 devices and the safety implications that this might have for existing Galaxy Note 7 customers.

As of 11 October 2016, CASE understands that investigations into the reported incidents are taking place and pending the outcome of such investigations, carriers, retailer and partners of Samsung globally have stopped sales and exchange of Galaxy Note 7 devices.

CASE notes that Samsung is ending the production of the Galaxy Note 7 device and will no longer be exchanging the devices. As such, to minimise further inconvenience to consumers, CASE would like to appeal to all retailers to work closely with Samsung to:

  1. Conduct a voluntary recall of the Galaxy Note 7 devices in view of the reported safety issues of Galaxy Note 7, and
  2. Offer a refund to consumers who have purchased the Galaxy Note 7 devices.

CASE has also written to the relevant authority to look into the safety aspects of the matter. 

Meanwhile, CASE would like to urge all consumers to follow the safety advisory issued by Samsung and to power down and stop using their Galaxy Note 7 devices.

Existing Galaxy Note 7 customers can also visit the Samsung Customer Service Centre at Westgate (level 3) to obtain a courtesy device on loan in the meantime.

Updated as of 12 October 2016, 10am.

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