Consumer Alert – Vee Ek Wonderway Private Limited

From January 2015 to June 2015, the Consumers Association of Singapore (“CASE”) has received four complaints against Vee Ek Wonderway Private Limited (“Vee Ek Wonderway”). Some of the complaints relate to the employees/sales representatives of Vee Ek Wonderway misrepresenting the current status of the existing cookware owned by consumers and exerting pressure on the consumers to purchase new cookware products.

CASE would advise consumers who have no intention of purchasing items to reject any offers by the company’s employees/sales representative to visit their residential premises. Further, consumers who do not wish to be contacted by the company or its sales representative should inform the sales representative of the same.

CASE would like to remind all consumers that a consumer transaction entered into between the Supplier and the consumer at the place of residence of the consumer is subjected to a 5 days cooling-off period or if the consumer information notice (as defined in the Consumer Protection (Fair Trading) (Cancellation of Contracts) Regulations 2009) was not brought to the attention of the consumer, 5 days after the consumer information notice was brought to the attention of the consumer.

Consumers who wish to report a breach of the Personal Data Protection Act should do so with the Personal Data Protection Commission (PDPC) and consumers who wish to report a breach of the Consumer Protection (Fair Trading) Act and its regulations should do so with CASE.

Complaints against Companies selling Vacuum Cleaners at Your Premises
The Electrical & Electronics industry is one of the industries with the highest number of complaints received by CASE. From July 2014 to April 2015, CASE has been receiving the following number of complaints against companies selling vacuum cleaning services and products:
No. Company Name No. of Complaints from July 2014 to April 2015
1 Delphin Singapore Pte Ltd 29
2 Ocean Clean Singapore Pte Ltd 29
3 Benndor Systems 9

Table 1. Top three companies (in terms of complaints) operating within the direct sales industry received by CASE from July 2014 to April 2015. Most of the complaints have been resolved by the respective businesses.

The most common nature of complaint relates to hard selling tactics and most of the sales transactions occur at the consumer’s home. CASE has also received complaints relating to unsatisfactory performance of the electrical products/vacuum cleaners purchased.

Consumer should note that where they have invited the business to their residence to perform a demonstration and/or accepted the business’s invitation to visit their residence, direct sales contract entered into by the consumer may not be covered under the Consumer Protection (Fair Trading) (Cancellation of Contracts) Regulations 2009. In which case, consumers may not be able to cancel the contract entered into within 5 days from sale.

As such, consumers are advised to exercise prudence and read the terms and conditions of such sale contract in detail as the relationship between the parties will be largely subject to the same.

Statements made by the sales personnel however will continue to be subject to the Consumer Protection (Fair Trading) Act, Chapter 52A (i.e. the sales personnel must not make commit any unfair practice as defined under the CPFTA). Consumers who wish to report any unfair practices committed can contact CASE.

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