Consumer Alert - SG Vehicles

Number of Complaints

From 1 January 2015 to 24 November 2015, the Consumers Association of Singapore (“CASE”) received 30 complaints (counselled, assisted and filed cases) against SG Vehicles1.

Year 2011 2012 2013 2014 1 Jan to 24 Nov 2015
No. of complaints received 5 9 7 6 30

Nature of Consumer Complaints

The unfair practices complained by consumers includes misleading claims being made by employees or agents of SG Vehicles (section 4(a) of the Consumer Protection (Fair Trading) Act, Chapter 52A (“CPFTA”)), false claims (section 4(b) of the CPFTA), goods do not conform to the contract (Part III of the CPFTA) and defective goods (Part III of the CPFTA).

Consumers feedback to CASE that there have been delayed delivery of their vehicles ordered, unsuccessful bidding of Certificate of Entitlement by SG Vehicles and consumers report that were not clearly informed of their obligations under the contract. In several cases, consumers report that they are made to do a top-up of their amounts paid due to a change in circumstances beyond the control of the consumer.

Consumers who wish to report any unfair practices committed can contact CASE. Alternatively, consumers may lodge a claim with the Small Claims Tribunal for losses / damages suffered as a result of any unfair practices committed.

CASE offered SG Vehicles the opportunity to respond to the consumers’ feedback, however, SG Vehicles failed to substantively respond by the stipulated time set by CASE.


1SG Vehicles includes various entities such as SG Vehicles Asia Private Limited, SG Vehicles Continental Private Limited and SG Vehicles Global Private Limited.  

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