Consumer Alert - CASE Survey On Telco Credit Refund Policy
 
The Consumers Association of Singapore (CASE) surveyed the three telecommunications businesses M1 Limited (“M1”), Singapore Telecommunications Limited (“SingTel”) and StarHub Ltd (“StarHub”) on their credit refund policy1 and is pleased to report that all three Telcos have responded that they will refund any credit balance in the closed account. 

A summary of the refund policies of each Telco can be found in the table below.
 

Company Credit Refund Policy
M1

Customers with credit balance of less than $30 can bring the bill to any M1 shop outlet to receive a refund. Customers with credit balance above $30 will receive a cheque for that amount.

For customers who have multiple accounts, M1 will transfer the credit balance to their other active accounts to offset any outstanding charges.

SingTel SingTel will automatically process the credit balance (if any) for a refund through a cheque refund or by transferring the credit balance in the closed account to an active account.
StarHub

Customers with credit balance can call the StarHub hotline or approach any StarHub Customer Service Centres to request for a refund. 

Otherwise, StarHub has an automated refund process whereby any credit balance will be refunded within three months after the termination of the account via the consumers’ nominated recurring payment mode or through a cheque refund.

 

CASE would like to remind consumers to take note of these refund policies when subscribing to the respective Telcos. Consumers with disputes relating to refund should first approach the relevant Telco directly. If they are unable to resolve the dispute amicably, they can seek help from CASE.

1 The credit refund policy applies to situations whereby consumers have legally terminated or ceased using the services of the telecommunication operator, closed that particular account but still have some remaining credit in that closed account.

Consumer Complaints Filed With CASE - People's Park Complex
 
(For the 3 months of Sep - Nov 2013)

To identify top tenants with the highest number of customer complaints filed with Consumers Association of Singapore (CASE)

No. Name Unit Number No. of complaints
1 Mobile Sensation* #01-50 4
2 Tele Mobile Communications* #01-90 4
3 S-Team Mobile LLP #01-83 3


* As of 5th November 2013, Tele Mobile Communications and Mobile Sensation are no longer registered in Accounting and Corporate Regulatory Authority Singapore (ACRA). 

According to ACRA as of 28th November 2013,

  • The Sole-Proprietor of Tele Mobile Communications is Mr. Ng Soon Ho of 546 Ang Mo Kio Avenue 10, #05-2262, Singapore 560546
  • The Sole-Proprietor of Mobile Sensation is Ms. Quek Yi Huey of 546 Ang Mo Kio Avenue 10, #05-2262, Singapore 560546
    Consumer with outstanding matters with Tele Mobile Communications or Mobile Sensation should consider lodging a claim with Small Claim Tribunal (SCT) for a judgment and enforce the order as soon as possible. For more information on SCT, please visit https://app.subcourts.gov.sg/sct

 

*Figures are accurate as of 1st December 2013. Table will be updated monthly.
People's Park Complex Management (MCST 473) support this initative
 
 

 

Consumer Complaints Filed With CASE - Sim Lim Square
 
(For the 3 months of Sep - Nov 2013)

To identify top tenants with the highest number of customer complaints filed with Consumers Association of Singapore (CASE)

No. Name Unit Number No. of complaints
1 Cyber Maestro Pte Ltd #02-77 23
2 Mobile Apps Pte Ltd #01-50 15
3 S.M.S Gaming LLP #01-43 11
4 JW World Pte Ltd #01-42 9
5 Mobile Planet Pte Ltd #01-42 7
6 K-One Mobile LLP #01-40 4
7 Xtronics Box LLP #02-77 5
8 Focuspoint Electronics Pte Ltd #01-43B 3
9 Royal Gadgets Pte Ltd #01-47 3
10 Square United Cam #01-50 3


*Figures are accurate as of 1st December 2013. Table will be updated monthly.
Sim Lim Square Management (MCST 1440) support this initative

Cyber Maestro Pte Ltd & Xtronics Box LLP are located in the same unit #02-77.
 

 

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