Consumer Alert – Jean Yip agrees to five-day cooling-off period and adopt a "no-selling" policy in the treatment room
 

The Consumers Association of Singapore (“CASE”) wish to highlight to consumers that that Jean Yip Salon Private Limited (“Jean Yip”)* has agreed to offer a five-day cooling-off period (excluding Saturdays, Sundays and Public Holidays) for all beauty and/or slimming packages purchased from their outlets. This cooling-off period will be applicable for all customers of Jean Yip from 5 May 2015 onwards.

Providing a five-day cooling period is not new and all CaseTrust Accredited Spa and Wellness businesses are already committed to giving a five-day cooling-off period among other consumer-friendly measures such as transparency in their business practices. CASE believes that providing a five-day cooling-off period is becoming an industry norm and we expect more spa and wellness businesses to do the same in time to come.

In addition, Jeap Yip has informed CASE that they have implemented a 'No Selling' policy once the customer has entered treatment room. Thus, customers can be assured of a stress-free treatment when they patronise any Jean Yip’s outlets.

In 2014, CASE received 1,709 complaints from consumers against companies operating in the beauty industry. The most frequent nature of complaint reported to CASE involved the exertion of undue pressure or influence on consumers to purchase various beauty products or services. Such pressure sales tactics are an unfair practice under the Consumer Protection (Fair Trading) Act (CPFTA) and consumers can seek redress under the Act.

*Please note that Jean Yip the Loft located at 307 New Bridge Road is the only CaseTrust accredited outlet under the Jean Yip Group.

Consumer Alert – AJ Chartered Private Limited
 

From 1 May 2013 to 10 April 2015, the Consumers Association of Singapore (“CASE”) received 31 complaints (filed and assisted cases only) against AJ Chartered Private Limited (“AJ Chartered”). Based on the consumers complaints received, consumers are made representations by various AJ Chartered’s employees / agents that they would be able to recover monies paid for previous timeshares purchased. The unfair practices complained by consumers also include misleading claims and false claims made by AJ Chartered’s employees / agents to consumers.

Several cases have not been resolved by AJ Chartered and we understand that AJ Chartered has initiated legal actions against consumers over the amounts allegedly owed under contracts signed by consumers.

CASE invited AJ Chartered to sign a VCA on 11 May 2015. After discussion with AJ Chartered’s lawyers, CASE understands from AJ Chartered’s lawyers that AJ Chartered intends to cease operation by September 2015 as a result of a non-renewal of an existing arrangement with a client that AJ Chartered represents. In view of the same, consumers are urged to exercise caution when dealing with a company that is ceasing its operation.

Based on a business profile search conducted on AJ Chartered on 23 April 2015, AJ Chartered was found to have an issued capital of $1. Consumers should note that in the event that they succeed in obtaining judgment against a private limited entity, subject to certain exceptions, in most situations, the company liability is limited to only its paid-up capital and hence, consumers are urged to exercise caution when dealing with a lowly capitalised company.

Consumers are also urged to perform the necessary diligence before entering into any timeshare / termination of timeshare contracts. Consumers are advised to approach CASE for any disputes or queries concerning timeshare companies.

For further advice on timeshare investments, please visit: https://www.case.org.sg/consumer_guides.aspx.

Consumer Alert – Interval Resorts Network and Asian Travel Club
 

From April 2013 to April 2015, the Consumers Association of Singapore (“CASE”) received 30 complaints (filed and assisted cases only) and 22 complaints (filed and assisted cases only) against Interval Resorts Network Private Limited (“Interval Resorts”) and Asian Travel Club Private Limited (“ATC”) respectively.

Based on the consumers complaints received, consumers are made representations by various Interval Resorts and ATC’s employees/agents that they would be able to recover monies paid for previous timeshares. The unfair practices complained by consumers also include misleading claims, false claims and exerting undue pressure on consumers to enter into an agreement with Interval Resorts / ATC.

Based on a business profile search conducted by CASE on 23 April 2015, both Interval Resorts and ATC are owned by the same shareholder, Mr. Dennis Bond. Further, ATC has an issued capital of $3. Consumers should note that in the event that they succeed in obtaining judgment against a private limited entity, subject to certain exceptions, in most situations, the company liability is limited to only its paid-up capital and hence, consumers are urged to exercise caution when dealing with a lowly capitalised company.

Consumers are also urged to perform the necessary diligence before entering into a timeshare / termination of timeshare contracts.

For further advice on timeshare investments, please visit: https://www.case.org.sg/consumer_guides.aspx.

This website's content is Copyright © CASE | Website Designed and Maintained By Elves Lab | Legal Notice | Privacy Policy