Consumer Alert - CASE urges retailers to offer a refund for Samsung Note 7

The Consumers Association of Singapore (CASE) is concerned about the recently reported incidents involving Galaxy Note 7 devices and the safety implications that this might have for existing Galaxy Note 7 customers.

As of 11 October 2016, CASE understands that investigations into the reported incidents are taking place and pending the outcome of such investigations, carriers, retailer and partners of Samsung globally have stopped sales and exchange of Galaxy Note 7 devices.

CASE notes that Samsung is ending the production of the Galaxy Note 7 device and will no longer be exchanging the devices. As such, to minimise further inconvenience to consumers, CASE would like to appeal to all retailers to work closely with Samsung to:

  1. Conduct a voluntary recall of the Galaxy Note 7 devices in view of the reported safety issues of Galaxy Note 7, and
  2. Offer a refund to consumers who have purchased the Galaxy Note 7 devices.

CASE has also written to the relevant authority to look into the safety aspects of the matter. 

Meanwhile, CASE would like to urge all consumers to follow the safety advisory issued by Samsung and to power down and stop using their Galaxy Note 7 devices.

Existing Galaxy Note 7 customers can also visit the Samsung Customer Service Centre at Westgate (level 3) to obtain a courtesy device on loan in the meantime.

Updated as of 12 October 2016, 10am.

Consumer Alert - CASE advisory to consumers on the closure of California Fitness Singapore

As of 20 July 2016, all California Fitness (J.V. Fitness Pte Ltd) outlets in Singapore have ceased operations until further notice. Tim Reid and Theresa Ng of Ferrier Hodgson have been appointed as the Liquidators of JV Fitness Pte Ltd,.

In view of the liquidation proceedings, there is a stay of proceedings on all litigation action. This means that any claim by consumers against California Fitness would not be able to proceed.

CASE has been informed by the Liquidators that:

  1. Consumers are likely to form the largest creditors for California Fitness; and
  2. They will be sending out a "Notice to file Proof of Debt" to all affected consumers in batches. Consumers who receive the notice should file a Proof of Debt against California Fitness with the Liquidators. Please note that there is no rush to do so as this will be a long process.

Affected consumers who had bought membership packages with the fitness club via their credit card or GIRO should contact their issuing bank immediately and ask for a chargeback due to non-delivery of services promised and/or to cease GIRO payment to California Fitness. If the chargeback claim is valid, consumers would not be liable for that payment and any recurring payment to California Fitness. Please note that this only applies to consumers who have purchased month-to-month membership packages.

Consumers who have purchased pre-paid or fixed-term membership should note that they may still be liable to make monthly repayments to the bank if the bank had already paid California Fitness in full. Consumers should contact their issuing bank for clarification.

For further enquiries, consumers may contact CASE at our hotline: 6100 0315. 

For more information on the liquidation process, please visit:

Last updated on 29 July 2016, 12pm.

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