Case Studies For May 2012

Case Study #1

On 12 March 2011, Mr Poon* was billed $288.90 for the usage of a fire sensor in his home from December 2011 to June 2012. However, the fire sensor was removed since December. It was faulty and the company did not send a replacement. Yet, they had tried to convince Mr Poon to continue his contract with them until July 2012 when it ends.

After receiving CASE’s letter, the company contacted Mr Poon directly to terminate the contract and retract the bill.

*Please note that surnames have been changed to ensure the privacy of the consumers.

Should you find yourself in a similar situation, please do not hesitate to seek assistance from CASE. For general enquiries, you can call our hotline at 6100 0315 between 9am and 5pm from Mondays to Fridays and between 9am and 12pm on Saturdays. For an in-depth consultation with our officers, please visit us at 170 Ghim Moh Road, #05-01 Ulu Pandan Community Building, between 9am and 4pm from Mondays to Saturdays. You can also file a complaint online here.
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