Disputes Consultation Service (from 1 January 2022)
Dear Consumers,
You are strongly encouraged to seek advice and assistance by submitting your dispute
online. Our officers will respond to you in 3 working days. If you face issues in the submission, you may wish to seek assistance from your friends and relatives.
Alternatively, you may call our call centre at 9795 8397* from Mondays to Fridays, 9am to 5pm to request for an in-person appointment at CASE office. In view of the Safe Management Measures, we seek your understanding in the following:
- Walk-in consultations are strictly by appointment only, and we are unable to attend to walk-in requests;
- You are encouraged to attend the appointment alone, or if necessary, to bring not more than one family member or friend; and
- All visitors to CASE office must be fully vaccinated.
Note*: We regret that we are unable to respond to text messages.
*Please note that our hotline will not be in operation
2nd May 2022, 3rd May 2022 for Hari Raya Puasa and Labour Day (observed) as well as 16th May 2022 for Vesak Day (observed).
We remain committed to serve consumers as expeditiously as we can.
Thank you for your attention and understanding.
Warm Regards,
CASE Management