The Consumers Association of Singapore (CASE) is a non-profit, non-governmental organisation that is committed towards protecting consumers interest through information and education, and promoting an environment of fair and ethical trade practices. One of our key achievements is in advocating for the Consumer Protection (Fair Trading) Act (CPFTA) which came into effect on March 1, 2004.
CASE and NYP to develop new CaseTrust accreditation scheme for e-businesses
The Consumers Association of Singapore ("CASE") and Nanyang Polytechnic's Singapore Institute of Retail Studies("NYP-SIRS")signed a Memorandum of Understanding ("MOU") today to develop a new CaseTrust accreditation scheme for e-businesses. When the new scheme is launched in the second half of 2022, consumers will be able to more easily identify reliable online merchants. The accreditation will also serve as an industry benchmark for e-businesses in Singapore which are committed to fair and transparent business practices. E-businesses which are CaseTrust accredited will be able to provide greater assurance to consumers, and stand out from their peers in the crowded e-commerce space. Read more here.
Disputes Consultation Service (from 1 January 2022)

Dear Consumers,

You are strongly encouraged to seek advice and assistance by submitting your dispute online. Our officers will respond to you in 3 working days. If you face issues in the submission, you may wish to seek assistance from your friends and relatives.

Alternatively, you may call our call centre at 9795 8397* from Mondays to Fridays, 9am to 5pm to request for an in-person appointment at CASE office. In view of the Safe Management Measures, we seek your understanding in the following:
  1. Walk-in consultations are strictly by appointment only, and we are unable to attend to walk-in requests;
  2. You are encouraged to attend the appointment alone, or if necessary, to bring not more than one family member or friend; and
  3. All visitors to CASE office must be fully vaccinated.
Note*: We regret that we are unable to respond to text messages.

*Please note that our hotline will not be in operation 2nd May 2022, 3rd May 2022 for Hari Raya Puasa and Labour Day (observed) as well as 16th May 2022 for Vesak Day (observed).

We remain committed to serve consumers as expeditiously as we can.

Thank you for your attention and understanding.

Warm Regards,

CASE Management

RedMart joins Price Kaki in collaboration to extend price comparison to goods sold online
The Consumers Association of Singapore ("CASE") announced today a collaboration with RedMart by Lazada ("RedMart") that will help consumers compare prices of daily essentials sold online. Under the collaboration, RedMart will contribute a pilot list of 100 frequently purchased daily essentials and groceries for comparison on the mobile application Price Kaki. RedMart is the first online grocery store to be featured on Price Kaki. The collaboration brings the number of products available for comparison on Price Kaki to more than 5,500.

Read more here.